Usually it is a case of ‘confidence comes on foot and is on horseback’. At the time of the first Moto-Gs, Motorola had an above average refresh policy, very fast and (at the time) relatively long.
After being acquired by Lenovo, the company went from being the best kid in the class very quickly to being a back-end when it came to updates. The saddest point is an E series device (think E3 or E4) that no longer receives security updates after six months.
This undo has of course garnered a great deal of attention, not only among Motos fans but also among iPhonistas looking for a stick to unlock Android in general and Motorola in particular.
I also once addressed the editors of T.net about this. About a year and a half ago, they published an article on Android update policies in general, concluding that Moto was somewhere in the middle when it came to update speed and timeframe. Shortly thereafter, an article followed, stating that Motorola had a bad reputation for updating, without noting their earlier conclusion that this was in fact an outdated sentiment.
Regardless, I personally think that, in 2022, the 3-year support period for an 800 Euro device is nothing more than average. Samsung offers at least 4 years of updates for devices that cost half. Well, that doesn’t say it all: just for the specifications, the €400 Moto offers more value for money than Samsung’s €400, but that proves that a longer update period only costs money. But people don’t see it, updates are free, but that doesn’t mean you get them for nothing…
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