Anyone who wants to get a receipt at Zara or Bershka must now provide a mobile phone number or email address. You will then receive a link to a website to check your ticket.
Testaankoop believes that the customer should always have the option to obtain a paper ticket, but the Economic Code does not include this obligation. In Wallonia, the customer must have a choice.
After all, the ticket is useful for guarantee or exchange. “We believe Zara and Bershka are illegally limiting the evidence their customers can rely on by forcing them to provide an email address or mobile phone number,” says Laura Claeys, a spokeswoman for Testaankoop.
“Furthermore, these types of practices only widen the digital divide, when we should be doing everything we can to combat it. The fact that many customers are satisfied with a digital receipt does not mean that others no longer have the right to receive it.” .
Cancel your purchase
Testaankoop has now submitted the case to the Economic Inspectorate. Minister of Economy Pierre-Yves Dermany Investigate the matter.
“Denying consumers their receipt is a serious violation of their rights,” the minister responds. “Unacceptable, because consumers must retain the choice. Ultimately, the receipt is the key to canceling a purchase or being able to take advantage of the legal guarantee, which has been strengthened during this Legislature.”
He had FPS Economy investigate the matter in the name of respecting consumer rights.
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