The banking sector in Spain will experience a widespread outage on Monday, July 1, 2024, affecting the mobile apps and websites of several major banks. Customers of CaixaBank, Imagine, ING and Banco Sabadell are experiencing issues logging in and using their banking app or website. This is causing frustration among users who are unable to access their accounts or important financial services. The banks acknowledge the issue and are working to find a solution, but the exact cause and duration of the disruption are still unclear.
on Monday, July 1, 2024 Many Spanish banking customers have experienced issues using their mobile banking apps and websites. This widespread outage is impacting several major banks and hindering customers from performing daily financial tasks.
The error appears Widespread It affects several major Spanish banks, including CaixaBank, Imagine (a subsidiary of CaixaBank), ING, and Banco Sabadell. More banks may have been affected, but so far it has been confirmed that these four banks are part of the outage.
Customers report different types of issues when using their banking app or website:
- Login issues: Many users cannot open the app or log in at all
- Error messages: Several cryptic error messages appear when you try to log in
- Slow: If users can actually log in, the app runs very slowly.
- Functionality issues: Some functions within the app are not working properly.
These issues prevent customers from accessing basic banking services via their smartphones.
CaixaBank is the only bank that announced on social media that it is aware of the problem and is working to resolve it as quickly as possible. They apologize for the inconvenience. At the time of writing, other banks have not officially responded to the situation.
This disruption has various consequences for customers of the affected banks. Customers cannot check their balance or view transactions. It is not possible to make transfers or payments. Customers do not know whether certain transactions, such as salary payments, have been received. Unexpected disruption causes inconvenience, especially to people who have to arrange urgent financial matters.
While we don’t know exactly what caused the outage, there are several possible explanations. It could be a technical glitch in the banks’ back-end systems. It’s also possible that there was a cyberattack affecting multiple banks. Additionally, an unexpected spike in app and website usage could cause overload, but this usually doesn’t last all day.
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